Comcast"s "Embarrasing" Customer Service Phone Call Google Fiber recently went live in apartments and condos in Atlanta,making it the fourth metro area to get Google"s gigabit Internet service.Perhaps not coincidentally,Reddit user TheBen91 yesterday posted the above photo of a mailing from Comcast, in whichthe nation"s largest cable company tries to convince customers that it offers a better deal than Google Fiber."So...
Showing posts with label Comcast customer service. Show all posts
Showing posts with label Comcast customer service. Show all posts
Tuesday, February 16, 2016
Comcast Customer Service One Year Later
Comcast "Embarrassed" By Customer Service RepWhen Brian Roberts took over as CEO of cable giant Comcast a year ago, he pledged to improve their notoriously poor customer service. He, and EVP Neil Smit said they were taking action.Well, a year has gone by, and if one looks at the business metrics, it would appear that Comcast customer service has made progress.But whenMr. Roberts was interviewed by Henry Blodget a few weeks...
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