Mother"s Day
Moonpig has apologised to dozens of customers who complained about deliveries of Mothers Day cards and flowers.
The online greeting card and gift firm was bombarded with complaints about items that were damaged, late or failed to arrive. Among the complaints posted on social media were photos of flowers with wilted leaves and snapped stems, and a smashed vase. One customer claimed their mother took delivery of a flower box to find it was empty.
The company spent Mothers Day answering the stream of complaints on Twitter and Facebook before reportedly attributing the problems to an issue with a supplier.
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Michael Blair wrote to Moonpig on Twitter: OMG! Flowers just arrived for Mum - broken, ripped, dead, disgusting! And no card til Monday either!
Becky Peters from Newport, South Wales, tweeted: MoonpigUK two years in a row you have disappointed me, youve lost a customer. Dont advertise your cards to be delivered on Mothers Day if theyre not going to arrive.
Helen Palmer tweeted a photo of a sorry-looking bouquet and a damaged vase along with the comment unhappy Mothers Day, while Jakeyjelly tweeted: MoonpigUK ordered my Mothers Day flowers and got the card but no flowers in sight absolute disgrace! alongside a photo of an empty box.
In adverts ahead of Mothers Day the firm said it would take orders for gifts until 2pm on Friday and flower orders up to 4pm on Saturday. Flowers and plants were supposed to be delivered between 8am and 9pm over the Mothers Day weekend, the company said.
A spokesman for Moonpig told the BBC: We can confirm that an issue with one of our suppliers has delayed the delivery of flowers to some of our customers this weekend.
We know how important Mothers Day is and we have apologised to and compensated all customers who have experienced a delay.
Weve been working hard to put things right and by the end of Mothers Day almost all orders have been delivered. We hope our customers accept our sincere apologies.
Source: http://www.theguardian.com/money/2016/mar/07/moonpig-mothers-day-deliveries-late-damaged-missing-goods
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